Summer Rain Tours & Travel
Summer Rain Tours & Travel understands and respects the importance of your privacy and we are committed to doing everything we can to safeguard personal information.
Summer Rain Tours & Travel understands and respects the importance of your privacy and we are committed to doing everything we can to safeguard personal information. Please read this Privacy Policy to see how we use and protect your personal information. We also have a Cookie Policy which explains how we use cookies and other similar technologies. From time to time, we may make changes to these policies, so please re-visit these pages regularly if you want to keep up to date with any changes we’ve made Our Privacy Policy covers all the platforms through which you choose to interact with us, including our mobile-enabled and social media sites. By giving us your personal information, you agree to the transfer, storing or processing of your data in accordance with this policy.
By making a booking or submitting any personal information via our channels, you are agreeing to us handling your personal information as set out below. If you do not agree to us using your personal information in these ways, unfortunately we can’t process your booking and you shouldn’t use our sites. When browsing our site, you are not required to provide any personal information unless and until you choose to make a purchase or sign up for one of our e-mail newsletters or other services as described above. A valid credit card is required to make a purchase on our site.
Making a Purchase ?
In order to purchase travel and related services through our site, you must provide us with certain personal information such as your name, your credit card number and expiration date, your telephone number, your e-mail address and the name or names of the person(s) traveling (if not you). We require this information so that we can process, fulfill and confirm your reservations and transactions and keep you informed of each transaction’s status.
What exactly do we do with your personal information?
Your personal information could be used in the following ways:
What safeguards are in place to protect the loss, misuse or alteration of your information?
All personal information you provide to Summer Rain Tours & Travel is transmitted using SSL (Secure Socket Layer) encryption. SSL is a proven coding system that lets your browser automatically encrypt, or scramble, data before you send it to us. In addition, when you make travel purchases on Summer Rain Tours & Travel Website, you are protected.
To communicate with you about your booking: We’ll need to contact you using the email or telephone number you provided to give you information relevant to your arrangements. For example, to confirm your booking, notification of any changes, security alerts, administrative messages about your arrangements and reminders.
Customer Services
You can contact us at any time, whether this is a general query, a question about your booking or to report an issue. You can do this through Manage My Booking on our website, by telephone or via social media. We’ll use the information that you’ve given us to answer any questions and respond to your query or other queries you might have in the future. If you do contact us by telephone, your call may be recorded and reviewed for quality and training purposes. Recordings are only kept for a limited period and then automatically deleted, unless we’ve got a legitimate interest in keeping them for a longer period.
Personalisation of your experience
We sometimes use your data to enable us to show you the most relevant products and services we think you’ll be interested in, such as the best deals and special offers for destinations you like or have been to previously.
Promotional Activities
If you take part in any of our promotions
(such as surveys or competitions) we will need to use the information you provide to run these promotions.
Security
We may use your data as part of the efforts to keep
our sites (and the information you provide to us) safe and
secure, and to prevent fraud or unauthorised access/use
of our sites.
Improving our services
Sometimes we might use your data to help us improve the quality and functionality of our services. This could include eliminating bugs in our system, data analysis, testing, and for statistical and survey purposes, all of which helps us improve the service we offer.
Marketing
Where you make a booking and haven’t specifically opted-out (or in any other case, if you have opted-in), we may contact you with information about other products and services that we offer that are similar to those that you have already purchased or enquired about and we think may interest you based on your personal information. Don’t worry, you can opt-out of these emails at any time.
Fraudulent Claims
We may use your personal information in order to prevent, detect or defend any claims/actions we believe to be potentially fraudulent or detrimental to our legitimate interests.
Legal and regulatory compliance
We might need to use your information in relation to any legal disputes, regulatory, compliance or criminal investigations, or if necessary to enforce our rights. When we process your information as described above, we will be relying on one or more of the following legal rights:
Performance of a contract
We need to use your information to carry out the contract that you have with us and your Service Providers. We’ll use the information that you provide us when making a booking to conclude and process the reservations with the relevant third-party Service Providers.
Legitimate interest
We may use your information for our own legitimate interest, for example to provide you with the most relevant content on our site or to promote new services and for certain administrative and legal purposes.
Business transaction
We may use your data in connection with a
business transaction such as the sale of a part or the whole
of our business.
Consent
You may be asked to consent to us sending you marketing and promotional material. If you do kindly give us this consent, we’ll rely on this consent when contacting you. You can always withdraw your consent at any time by simply unsubscribing – just follow the unsubscribe link in the email and it’s done. Alternatively you can also email unsubscribe@loveholidays.com and it will be done for you.
How do we store your data?
Any information that you provide is stored on secure servers and all payment transactions are encrypted.
Any information that you provide is stored on secure servers and all payment transactions are encrypted. Only authorised personnel are permitted to access your information in the course of their work with us. Whilst we do our best to protect your information, no information transferred over the internet or stored electronically can be guaranteed to be completely secure and you provide your information to us at your own risk.
We’ll only retain your information for a reasonable period of time, or for so long as either you or the law allows.
When you pay for your holiday, we don’t store your card details – instead we use an encrypted authorisation ‘token’ issued by your payment provider to collect the payment, or remaining payments if you chose to pay by instalments.
When do we share your data with third parties?
In certain circumstances we may share the information you provide to us with organisations outside of Summer rain Rain Tours & Travel. The third parties who we might share your data with include:
Service Providers
If you make a booking, we’ll have to share your booking data with the third parties, such as hoteliers, airlines, insurers and transfer providers, to complete your booking contract. The data shared may include your name and the names and ages of any guests travelling with you, any preferences or special requests you told us about when you made your booking and your contact details.
If you contact us with a query about your booking, we may pass this on to our providers if they are needed to answer you.
Third party support services
These includes anyone who provides support services or functions on our behalf, including payment card processing, business analytics, review agencies, advertising and customer support services. This may be to send you marketing material on our behalf or to collate information that can be analysed to improve our service. They have access to and may collect information only as required to perform their agreed functions and are not permitted to share or use information for any other purpose.
Payment Processors and other financial institutions
When you make a payment on your booking, we use a third-party payment processor to take your payment. If you request a chargeback on your booking, it may be necessary for us to share certain details with the payment processor and the relevant financial institution, so they can manage the chargeback. This may include a copy of your booking confirmation, financial details and the
IP address that was used to make your booking.
Law enforcement authorities
We will disclose personal information insofar as it is required by law or where we believe it is necessary for the prevention, detection or prosecution of potentially criminal acts, including for fraud, immigration, customs, security or anti-terrorism purposes.
Please note that whilst we have procedures and security features to protect your information from access by unauthorised persons and against unlawful processing, accidental loss, destruction and damage, we don’t control the privacy practices of any of these third-parties or your Service Providers and we would encourage you to review their own privacy policies where appropriate. Furthermore, any information that you provide directly to your Service Providers or other suppliers is not covered under this Privacy Policy and we would urge to check their own privacy policies before handing over any personal information.
What rights do you have in relation to your personal information?
You have the following rights in relation to the personal information that we hold about you:
You may request a copy of the personal information we are keeping about you by sending an e-mail to us.
You may ask that we correct any inaccuracies in the data, ask us to transfer it to another party or provide it to you for transfer it to another party yourself.
What about data that is collected through a mobile device?
Mobile devices can be used to access our services, as well as versions of our regular website that have been optimised for mobile and tablet browsing.
These mobile sites work in a similar way to our main website. Sometimes we make use of something known as cross-device tracking, which allows us to track user behaviour across different devices.
We use this to optimise the service that we provide you and for marketing activities, so advertisements shown to you on other websites may be offered based on your activities on linked devices (please see our Cookie Policy for further information on this).
How do we treat personal information of children?
You are only allowed to book through our site if you are over 18 years of age. We only process information about children with the consent of the parents or legal guardians.
How can you contact us?
If you have any questions about this Privacy Policy or wish to exercise any of your rights under it, please contact us on info@summerraintours.com